Privacy Policy

1. Introduction

Wisher provides a service which gives you the opportunity to share and review wish lists for gifts. We at Wisher respect the privacy of everyone who uses the Wisher app, and our website and all related services which we may provide to you from time to time (our “Services”). In this document we refer to Wisher.com Limited as “Wisher” “us”, “we” or “our” and we refer to you as “you” and “your”.

This document (our ” Privacy Policy”), explains how we collect, process and store any personal data belonging to you. That means information about you which is personally identifiable that might be your name, social network handle, device identifier (for example, in relation to your phone), static IP address, telephone number or email address.  We refer to this information as “Personal Data” in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, you must stop use of the Services and cancel any account you have with us as set out in the www.wisher.com/help

By accessing and/or using our Services you consent to us collecting, processing, storing and sharing your Personal Data in the ways set out in this Privacy Policy. If you have any concerns about providing data to us or having it used in any manner permitted in this Privacy Policy you should not use our Services. You must be at least 13 years old to access and use our Services. We prohibit registration or subscription by, and will not knowingly collect personally identifiable information from, anyone under 13 years of age.

2. About us

We are Wisher  Limited. We are a limited company registered in England and Wales. Our company number is 09044065, and our registered office is 7 Overdale Road, Ealing, London, England W5 4TU.

3. Information we collect about you, and how we collect it

We may collect and process the following Personal Data about you:

  • information that you provide us with when you fill in forms when using our Services, or when you create an account with us;
  • details of your use of our Services and the resources that you access (for example, information about how and when you use the Wisher app or visit our website(s), or what device you use to access our Services);
  • if you contact us or respond to messages and communications that we send to you, we may keep a record of that correspondence;
  • your interactions with us on our social media channels;
  • your social media interactions initiated via our Services (such as sharing details of a gift wish or purchase or receipt of a gift);
  • purchases of gifts linked to from our Services, either by you or for you;
  • information about your likes/dislikes of gifts, and gift wish ideas;
  • your login details for Facebook, Twitter and other social networking tools you use in connection with the Services; and
  • information we collect via cookies, as explained further below.

4. Cookies

We use cookies and other similar technologies. Cookies are small files which store some information on your computer or mobile device.

We use those technologies for the following purposes:

  • to allow us to recognise you and your device, for example by identifying your IP address;
  • to allow our Services to interact with a third party social network or platform (where you have chosen to allow such interaction);
  • to allow our payment processors to process your payment instructions;
  • to provide you with Services more specifically tailored to you, e.g. in the language local to you;
  • to help selected partners deliver online and on-air experiences tailored to you; and
  • to obtain data which will allow us to understand how people are using our Services so that we can improve them.

By accessing our website(s) or using our Services you consent to our use of cookies in accordance with this Privacy Policy. You can disable cookies through your web or phone browser settings but you may find you are not able to enjoy all the features of our Services if you do so.

We may advertise our Services on mobile devices. Ad identifiers (such as Apple’s ID for advertising or IDFA) are not permanent and not personal to you as an individual. When we advertise our Services on mobile devices, we may use your device’s advertising identifier and other information associated with it. We may hold this information ourselves or it may be provided to us by our advertising network partners, to help us to deliver ads that relate to your interests and to improve and measure the effectiveness of ad campaigns. By changing the settings of your device, you can choose to prevent your device’s ad identifier being used for interest based advertising, or you can reset your device’s ad identifier.

5. Use we make of your personal information

You agree that we (or a supplier or group company acting on our behalf and only under our instructions) may use your Personal Data for the purposes of:

  • contacting you, for example to answer a question you have put to us, or to send you updates about our Services, or ask your feedback and input on our Services;
  • managing your account and relationship with us and improving your experience when you use our Services;
  • research, surveying, and engaging with you, for example by sending you communications (including by email) for these purposes;
  • marketing and promotion of our Services or related products, for example sending you communications (including by SMS, email or other electronic means) for these purposes. These communications might be for our own services, or on behalf of a third party. If you do not want us to use your data in this way please let us know by contacting us at info@wisher.com;
  • to create reports, analysis or similar services for use by us for the purposes of research or business intelligence, for example to track potential problems or trends with our Services;
  • anonymisation of data from  your activity on the Service (this may or may not be aggregated with the anonymised data of other users);
  • preventing crime or fraud. We may also need to pass your information to fraud prevention agencies and other organisations involved in crime and fraud prevention; and
  • as otherwise expressly set out in this Privacy Policy or as required by law.

6. People to whom we may disclose your Personal Data.

We will only share your data with third parties (for example, our group companies or suppliers) where:

  • To the extent that we reasonably consider is permitted by law or regulation;
  • You have consented (including as set out in this Privacy Policy);
  • It is reasonably necessary in order to provide the Services to you (for example, by providing your Personal Data to suppliers we may use to fulfil the Services or to communicate with you);
  • It is necessary to carry out your instructions;
  • We have anonymised or aggregated the data – that means that you could not be personally identified from it;
  • When you interact with our social media channels (for example, by providing a testimonial about one of our Services) we may publish the information you submitted, alongside your name and home country on our website and social media channels;
  • So that we can comply with any legal or regulatory obligation, or in order to enforce or apply our terms and/or any other agreement with you;
  • to protect the intellectual property or other rights of Wisher, our users, or others; or
  • Where there is a sale of the assets of Wisher or a corporate restructuring, or as a result of a change of control of Wisher or one of its group companies, or in preparation of any of these events. Any third party to which Wisher transfers or sells Wisher’s assets will have the right to continue to use the personal and other information that you provide to us in the manner set out in this Privacy Policy.

7. Interaction with third party social networks or platforms

You may allow our Services to interact with a third party social network or platform (e.g. Facebook or Twitter), which may provide Personal Data about you to us. These applications or websites are created and maintained by a third party. They are not a part of Wisher, nor are they controlled by Wisher. You must take care to read their privacy policies (and any relevant terms of service) – that will help you understand how they treat your data and what data they might share with us.

You understand that where you allow your account with us to interact with any third party social network or platform, we may share data about you with your contacts (and your contacts may also share about you). This data includes your name, social handle, social media profile picture and your activity whilst using the App.

You can make changes to what data a third party social network or platform shares with us, or stop our Services interacting with that social network or platform by adjusting your settings with that third party provider. Please note that this may result in you being unable to fully use the full range of functions on the App.

8. Keeping your Data

We will retain your Personal Data for as long as is necessary to fulfil the purposes for which it was collected or as needed to provide you with Services. We may retain your Personal Data after you have closed any account you have with us or after we have ceased providing Services to you if retention of your Personal Data is reasonably necessary to comply with our legal obligations, meet regulatory requirements, or enforce this Privacy Policy or our terms of use for the App.

9. Storing and transferring your Personal Data outside the EEA

Your Personal Data may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy.

10. Steps we take to ensure your Personal Data is safe and secure

We are very keen to ensure that your Personal Data is held securely. We maintain appropriate technical and physical safeguards to protect your Personal Data against accidental or unlawful destruction or loss, alteration, unauthorised disclosure or access, use and all other unlawful forms of processing of the data in our possession. We use the same level of skill in protecting your Personal Data as other similar service providers. Despite these safeguards, because the internet is not a completely secure medium we cannot guarantee that information you transmit via the App will not be accessed, disclosed, altered or destroyed by breach of any of our safeguards.

11. Links from our Services

We provide links to third party websites from our Services, including links to purchase gift ideas shared in Wishes. You understand that when you click on these links any data which you provide thereafter is subject to such third party’s privacy policy and not to ours. Although we will endeavour only to link to reputable websites, Wisher takes no responsibility for the content, safety or security of any third party website.

12. Your rights in relation to your Personal Data

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your Personal Data, please contact us at info@wisher.com. As permitted by law, we may make an administration charge of £10 to help cover our costs of processing this request.

We want to make sure that your Personal Data is accurate and up to date. You may ask us to modify, correct or remove information by contacting us at the email address above.

Please be aware that Personal Data that you have shared via our Services on any social network or third party platform cannot be amended or deleted by us where it is in the control of that social network or third party platform. In addition, where any third party copies information which you have made available via the use of our Services (for example, one of your friends on a social network you allow to interact with your account), we may not be able to amend or delete it because it may not be in our control.

You have the right to ask us not to use your Personal Data for marketing purposes. To change your marketing preferences, or to unsubscribe from marketing communications, please contact us at info@wisher.com.

13. How to contact us

To find out more about how your Personal Data will be used, or if you are unhappy with our use of your Personal Data, we would like to help if we can.  Please contact info@wisher.com.

14. Legal matters

We may therefore amend this Privacy Policy from time to time to reflect such improvements or any other changes to our business – we will always try to alert you to any changes, but your continued use of the Services following any such change means you will be taken to have accepted any such change. This Privacy Policy is governed by and interpreted in accordance with the laws of England. Any dispute arising in connection with this Privacy Policy will be subject to the exclusive jurisdiction of the courts of England unless you choose the courts of your home country. If any court or other competent authority finds any of the terms of this Privacy Policy to be invalid or unenforceable, the other terms of this Privacy Policy will not be affected.